Compass Group UK & Ireland are set to open its first fully “frictionless” store in an Irish workplace in early 2022.
The new store, in South Dublin, will utilise AI-powered computer vision technology, from contactless shopping technology firm AiFi, which allows shoppers to purchase items in-store without having to wait in line or stop to scan or pay.
According to the collaboration, facial recognition is not needed with this technology, so customer anonymity is assured. Once inside, computer vision cameras anonymously track the shopper, adding the selected items to a virtual shopping cart. Additionally, no biometrics are used to ensuring privacy.
Ian Cranna, future of food director, Compass Group UK & Ireland, said: “We’re incredibly excited to be launching our frictionless store technology through our partnership with AiFi. At Compass we’re constantly looking at opportunities to offer an even more convenient service to the millions of customers we serve every day, while continuing to provide access to great food and drink.
“This cutting-edge technology will provide customers with additional convenience and the ability to quickly pop into our store and pick up what they need – it’s a great solution for busy workers.”
The first stope will open as soon as working for home advice is lifted, with trials have already been successfully carried out.
Additional sites in the UK are expected to launch over the next year, this includes units within other corporate clients, as well as in the sports and leisure and defence sectors.
These frictionless stores will be introduced either at sites where vending-only solutions exist currently, or where the new format can be included as a part of suite of options for the client, looking for a mix of self-service and serviced meal options. Compass employees will remain on hand to provide support to customers on site.
The stores will typically stock a selection of both hot and chilled ‘grab-n-go’ dishes, drinks and confectionery.