DHL Group has announced a new partnership between its contract logistics division, DHL Supply Chain, and the Artificial Intelligence (AI) startup HappyRobot.
DHL Supply Chain has already utilised HappyRobot’s AI agents across several regions and use cases, including appointment scheduling, driver follow-up calls, and warehouse coordination.
These agents autonomously handle phone and email interactions, enabling faster, more consistent, and scalable communication.
Current deployments already in use across DHL Supply Chain target hundreds of thousands of emails and millions of voice minutes annually.
HappyRobot’s platform enables fully autonomous AI agents to interact via phone, email, and messaging, while integrating seamlessly with DHL’s internal systems.
Reportedly, these implementations have reduced manual effort, increasing responsiveness, and enabling teams to focus on more strategic tasks and exception handling.
By automating high-volume communication workflows, AI agents like those from HappyRobot seek to help DHL deliver faster, more customer-centric services, while improving the work experience for employees and contributing to long-term workforce retention.
EVP human resources at DHL Supply Chain, Lindsay Bridges, said: “At DHL Supply Chain, our people are at the heart of everything we do.
“AI agents help us relieve our teams from repetitive, time consuming tasks and give them space to focus on meaningful, high-value work.
“In today’s tight labour markets, where qualified talent is increasingly scarce, these technologies allow us to maintain – and even improve – responsiveness, customer centricity, and service consistency, while making roles more attractive and sustainable. That’s not just operational progress – it’s also a win for our people.”
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